Complete FAQ List My Account How do I update my details? How do I view the payments I have made? What are viewed records? Subscriptions How much is it? How can I pay? How can I stop my subscription? What is auto-renewal? How safe is it to enter my card details on this website? What will I see on my credit card statement? Census records What records do you have? Why don't you have any images for 1880? Do you have the 1940 census? How do I search? How to use an Advanced Search What is a faceted search? Can I print out a copy of the record? Troubleshooting I have forgotten my password I have forgotten my password If you have forgotten your password you'll see a link to reset it on the log in page. If you click on this you'll be emailed a link to the address you registered with to reset it. Search FAQ's If this doesn't answer your question, enter a search term below and click 'Search'. Or contact customer services here.